The ask was to create a centralized, cross-channel experience that allows AT&T customers and front-line agents the ability to view and manage all digital and non-digital orders, regardless of originating Point of Sale.
As part of diverse research and design team we developed a new responsive account experience (myOrders), that would act as the “hub” for all AT&T orders. This single source would contain the customer's order history and receipts, while enabling order modifications or remediation tasks.
This project aimed to better support existing customers (especially smartphone users) with an easy to navigate experience that supported their needs simply.
